>When I am in UT I can't get any help windows or any features that are using Javascript pop up windows. I am pretty sure that ZoneAlarm blocks them. I looked through ZA options but can't seem to find where I can specify not to block UT.
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>If you know where to set (or unset) this blocking in ZA, please let me know.

Yes, Zone Alarm will block any new window to be opened if you have enabled some features in it. We have some mentions about that in our technical guidelines page at http://www.levelextreme.com/TechnicalGuideline.asp.