>>>sorry. but i was panicking because the database is mission critical.
>>>regards.
>>
>>Mission critical questions should go to MS support, not here.
>
>Does that mean they'll get answered faster ?
>
>(Or cheaper ?)

Neither, actually. :-) However, you're guaranteed that someone will be available to you, and that if she doesn't have the expertise you need, she can find someone who does.

A friend of mine in PSS spent >12 hours in a conference call the other day helping someone who didn't know how to properly troubleshoot their network. How many people on the UT can do that?