>George,
>
>Have you read this article?
>
>http://support.installshield.com/kb/view.asp?articleid=q105662
>
>This might be a start to all related problems.
>
>
>HTH

Thanks. I've gone through that one and other articles on the subject, but haven't found a solution yet.

BTW, what's your first name? I know that with many Asian names, the surname (family name) comes first, followed by the given name. Is that the case?