I don't see many options... you could implement a phone ordering system, but that would be harder than doing it on the web, and could cost a lot of $$. As well, it could be very confusing if they have a large list of things to order.

I would vote for the web... get the customers that will use it to use it and alleviate some of the manual ordering in the system. Possibly give the users an incentive to using the web (discount, preferred shipping, etc).

-w-


>I have a number of customers running my sales order system. They all have a 2 common problems which I have not been able to come up with a computerized solution for, so I am throwing this out for you to let me know if you have any suggestions.
>
>Problem 1 - Through the night, the customers of my customer phone and leave orders on an answering machine. My customer's staff come in early in the morning and listed to the messages and key in the orders.
>
>Problem 2 - My customer provides a price list to all his customers, with a space on it for them to write in how many they want. So every day, they get several faxes with the items and quantity required.
>
>For both of these problems, I want to come up with a way for the orders to be entered in the system more efficiently. The general consensus is that the customers doing the actual ordering are not interested in using the web, or some other computerized way of ordering. The customers of mine, who are doing the selling have anywhere from 1 to 10 salespeople, so the solution has to fit their budget (i.e. we are not talking about huge companies here).
>
>Any thoughts would be appreciated.