>I have a number of customers running my sales order system. They all have a 2 common problems which I have not been able to come up with a computerized solution for, so I am throwing this out for you to let me know if you have any suggestions........ so the solution has to fit their budget (i.e. we are not talking about huge companies here).

>Any thoughts would be appreciated.

Not knowing what product or how much revenue these clients are processing, I will offer the opinion that the system in use is appropriate for the size of task at hand. Or -- are they being overwhelmed with messages and phone calls?