>The front page of the UT could not have been timelier:
> http://www.cnn.com/2003/TECH/biztech/08/11/training.replacements.ap/index.html

There's an article in the Wash Post (yesterday, was it?) that discussed a next logical step, which is already underway - outsourcing *tech support* to overseas, at least everything IT depts can possibly get away with (email tech support, forum moderators...at a minimum).

Not that tech support has glowing reviews by consumers anyway, of course...