Look at this first page of a manual about Petwhere from the ASPCA
MicroSoft®'s solutions have fixed many of the above problems. Microsoft® has a "resource kit" on FoxPro® for Windows at
http://support.microsoft.com/support/downloads/dp867.asp. Chapter 2 (CHAPT2.DOC) contains a detailed troubleshooting section. (After downloading it, run the program, and use Word to view the document. You can download MicroSoft®'s Word Viewer from
http://www.microsoft.com/office/000/viewers.htm if you don't have Word.
The troubleshooting section suggests many solutions, such as reducing "Graphics Acceleration" (Start - Settings - Control panel - System - Performance - Graphics) to NONE to solve some weird screen anomalies, and adjusting other system settings to prevent 'internal consistency errors'. The above referenced document (also in CHAPT2.DOC) also contains a list of known problem Graphics cards. (NOTE: this list has not been updated in some time; so similar cards -- such as the ATI Mach series -- may also cause problems).
Another common problem we hear about is the "divide by zero" error that can occur when attempting to launch or install PetWhere®. Some Pentium Class computers FASTER than 150 mhz have been known to cause such problems. MicroSoft®'s Knowledge Base Article "Insufficient Memory in FoxPro® for Windows" says the error only happens during specific actions. However, it's generally known in the FoxPro® community that computers faster than 150mhz can cause overall problems. Microsoft discusses the problem in their Knowledge Base and provides a patch file that is designed to fix the "divide by zero" error on fast computers.
Please Note: this patch file does NOT need to be installed to Build 53 and higher as the files included in PetWhere® have already been "patched" to run on faster computers.
Remember a few things when troubleshooting. Some "identical" computers may have a particular problem, while others don't. The same error message on "identical" machines may or may not be solved with the same solution. Be aware that every computer is unique - each may require a different strategy for troubleshooting the problem(s).
If you are not successful in solving your problems, be sure to contact us!
Our Technical Support department can be reached at 1-800 PET-WHERE from 8:30AM - 4:00PM Pacific time Monday through Friday. If your shelter is DOWN and you are unable to use PetWhereâ - PLEASE CALL US IMMEDIATELY. If we are out of the office or on the phone at the time, leave us a message so we can call you back as soon as we are available.
Our staff can also be emailed at
software-help@petnet.net. This email is automatically sent to our Technical Support department, developers, and volunteers to help answer your questions. Email support is available most evenings and weekends as well as during normal business hours. Email response may faster on weekends and evenings since our Technical Support Staff has the weekend off.
Our website is available as a resource 24 hours a day at
http://www.petnet.net. Among the PetWhere services on our site, you'll find general information, answers to frequently asked questions, and software updates.
If you have suggestions for future versions of PetWhereâ please send those suggestions to
wish-list@petnet.net or call us so that we can continue to make PetWhereâ a better product.
Thank you for using PetWhereâ !
