>>Obviously all this "help" was coming from the web. To me THIS STINKS! I should at least have been given the option to get my help locally at first, opting to web stuff if I needed/wanted!$@#!$ I did, after all, do a FULL INSTALL of all of Office 2003!
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>One would think that the most up-to-date documentation could be provided this way. If the internet is down, does the documentation still work?

It's a fine idea until put into practise the way it has been, without forewarning (oh, I bet it's documented somewhere, but not in the stuff that one sees when going through the install prep/action). And, frankly, I'm on a (home) DSL service and it's still aggravatingly SLOW. Now I'm not only at the mercy of my own service, but also the business of MS' servers too. Sounds like a recipe for aggravation to me!
And I don't know if it works when the net is down. And I shouldn't have to find out the hard way.

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>This is how I've designed user assitance systems in the past. I'm surprised Microsoft's documentation hasn't worked this way until now.

A fine idea... when made at the option of the user in terms of seuences of usage/searching.

MS is establishing yet another trend in user interaction - let them figure out the product differences themselves.