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Furthermore, what if we think an enhancement would be great -- tell the requester the same - and then find that it can't be technically done? Then we look like jerks.
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Why would that make you look like a jerk? You could conclude that something would be a great addition - but still be technically not-feasible. Clearly, it would be a good idea to have the technical i's dotted an t's crossed. Jumping the gun may make you mis-quided - but I don't think that arises to being a jerk.

That said, what would be a jerk move is some contrived technical reason when the real reason is financial/budgetary. In those cases, far better to just say nothing. Or, if something gets said, far better to just say that it won't be done for finanical/budgtary reasons.

< JVP >