Grigore
I think you are right. I've learned the hard way that the measure of a client relationship is made when things go bad, not when everything is going well. It seems most productive to declare the problem without allocating fault, and ALWAYS to lay out the process that will now be followed to prevent recurrence ever again. Good clients are satisfied; those who hammer you regardless are going to anyway, so you might as well be honorable.
Regards
JR
"... They ne'er cared for us
yet: suffer us to famish, and their store-houses
crammed with grain; make edicts for usury, to
support usurers; repeal daily any wholesome act
established against the rich, and provide more
piercing statutes daily, to chain up and restrain
the poor. If the wars eat us not up, they will; and
there's all the love they bear us."
-- Shakespeare: Coriolanus, Act 1, scene 1
