>I thought I would update this, I sent yet another message with the complete text from MS again to the tech support, and told that I needed it fixed or a refund. I just received an e-mail from Phil Daley (VP Corporate Support):
>
>

>Kirk:
>
>I have asked that the C developers look at the code to see if the parm
>to WM_CHAR is the culprit. I updated my own 2000 system with the patch
>and reproduced your reported problem ... Pretty nasty and makes the Grid
>next to useless. We'll get back to you when we know more.
>
>

>
>I know these are just words at this point (sigh) but hopefully they come through.
>
>Kirk
Generally, the hardest part of the battle is getting a company to be able to actually reproduce the issue. Since you had a higher level executive find this, they should help you out.
If not, make sure you let everyone know about their bad service.
If they do, just the opposite. ;)

Good luck.