>I'm sorry you're running into a brick wall with this. Have you contacted Business Objects support about this?

Me too! <g>

Yeah, I did contact Business Objects tech support via their web site and they indicate my free support has run out. Per/incident support is $195 a pop, so if Craig or some other experienced Crystal guru here can't save me, I expect that's where I'll go next.

Thanks for your interest. When and if I do get an answer, I'll post it here and maybe we can spare somebody else the agony.