>We actually had a customer who had a HD crash the day before their dedicated, brand new state of the art server arrived. Since they knew the server was on the way, they skipped backup for a few days....! The HD was dead beyond repair. This was only two months ago.
>
>I guess there is no way you can teach those people, they have to learn it themselves the hard way.

< g > Sorry, but they usually do not learn the hard way. They experience it the hard way. They only "learn" if they then do something about it and change their ways permanently. Out of all our customers who have experienced a disaster [failures of any kind where substantial data loss occured], maybe 20% of the franchised stores running our software have actually "learned" their lesson. With some, it took multiple disasters, to learn.