>Chuck,
>
>>
>>Where I work we both do work for "clients" and we work on our "baseline product" both are considered billable - one to the client the other to inhouse. For programmers we are expected to be 90% "billable".
>>
>
>Wow, that's pretty high. Suppose a person in tech support asks you for help on an issue. Is that time "billable" or part of the other 10%? Just curious.
>
>Thanks.

Yes, that time is billable. If I'm helping them with a client that time goes against that client if I'm helping with our baseline then it's billable to inhouse. Now if that time is invoiced is another matter.

Billable is problably not the correct term but that's the term we use. I guess it should be productive.