Hi Wayne,

>A mood of cooperation, constant apologizing, working together, etc will go a lot farther than pointing fingers.<

Yes, I know... I should have added a <g> - its hard for my humor to come across in a posting <g>. However, I haven't done that with them - I realize that would be a problem.

What I have done is (all at no cost to the client):

1- setup an appointment with the LAN person to be at the site - which he agrees to - and have a system setup and ready for me when I get there. So I drove about 4 hours to the site.
2- after checking into a hotel the night before, the LAN person decides he is busy and can't spend an hour or two at the site. I just verified he would be available the day before.
3- I get him to come to the site for about 5 minutes, he has his family out in the car and can't stay.
4- I am able to resolve nothing as the people at the site don't have passwords, access to server, etc., etc.
5- I drive home another 4 hours.
6- Upon arrival back at my office, I provide info on what to do to the LAN person.
7- I offer to spend all day on a Saturday in the office, and go step by step through the procedures, etc. He doesn't show up the Saturday we set aside for this.
8- After two months - nothing still done.

What a bumber.

Mel Cummings