Sorry, Evelyn, but in my tests with pdf995 just experienced this problem when some users had version 4 of Acrobat Reader.

I had great help from pdf995 guys, why don't you address them a mail telling about your problem? (support@software995.com)

Fernando

>hi thanks for your reply!
>
>i have adobe reader 6.0 currently installed in my system.
>
>what could be wrong?