How do you get to the article Q259716? Is that a separate area than the messages?

>Universal Thread # 825413 Message ID 826511
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>I realize that the original message to which I am responding is from September, 2003, so if bells don't go ringing, I won't be surprised.
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>In the message to which this is a reply, Doug made a quote "We always tell our users to turn write caching off".
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>Where I am working on contract, we are having a problem which appears to be connected in some way to a "corrupt" index. When set to a particular tag, even browse will not allow getting past a record, we call it "the" record, since it is the last transaction the user sees as the machine locks up, trying to retrieve the next record in the index order.
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>In researching the problem, your suggestion came the closest to a potential answer that we have found to date. The problem with the potential answer is that we do not know how to turn off write caching for a network volume.
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>KB # Q259716 walks us through "Enabling or Disabling the Disk Write Caching". In doing this at a work station ( personal computer ), we only see the local hard disks. This is not where our data resides.
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>1) Are you suggesting that users turn off write caching on their Windows 2000 / 2003 servers ?
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>2) Do you have any further evidence to present to the customer IT staff, should we approach them with a suggestion to touch "their" server?
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>Thanks in advance for any help you can provide with this problem.