>Yes, it'll be very usefull and such suggestion has been added to UT Task Tracker more than year ago. See Provide ability to enter key information in a standard way .

With the growth/additing of the resources (of Windows, VFP and other new technologies) the treeview's format (and others lists) has becoming strange and a little out of a good reading..

Every tech-support (it doesn't matter what kind) needs at least a minimum of check-list of items.. Every single detail changes completely the peception of a problem..