One thing I have read about Jet Blue that could be an answer to some of your questions is how their call center works. They actually do not have a true call center - instead, they have workers in their homes connected via vpn, etc. They do not actually have a physical location for a call center. Pretty ingenious in my opinion.

From what I recall, they save a lot of money in overhead, etc and have very happy employees because they are able to work in a much more comfortable setting and can have much more flexible schedules. The idea has been adopted by some call center companies that furnish their services - it could be a great option to sending work overseas.



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>That Jet Blue or West Jet has cut costs drastically by staving off unions and by having pilots/attendants clean up cabin garbage and vacuum the carpeting and anyone doing whatever job is at hand offers an admirable model for profits by paring costs to the bone. But what the hell does it offer for society????