>"You should type DIR A:, that is: d, i, r, space, a, two points." (In Spanish, colon is called "doble punto", that is, "two points".)
>
>After several intents, it still wouldn't work. Until the user asked: "The two points - one right after the other, right? The guy on our end was about to pull out his hair.


Unbelievable. Same here. The word is "dvotačka" ("twopoint"), and the user reported progress saying "I've found one point, looking for the other one now."