>Here's some text from the FAQ:
>
>3. What is the difference between mainstream, extended, and online self-help support?
>Mainstream support includes all the support options and programs that customers receive today, such as no-charge incident support, paid incident support, support charged on an hourly basis, support for warranty claims, and hotfix support. Extended support may include support charged on an hourly basis and paid hotfix support. To receive hotfix support, an extended hotfix support contract must be purchased within the first 90 days following the end of the mainstream support phase. Microsoft will not accept requests for warranty support, design changes, or new features during the extended phase. Online self-help provides customers the ability to query the Knowledge Base and use resources on the Support site at Microsoft Help and Support to find answers to their technical questions.
>
>Note: A hotfix is a modification to the commercially available Microsoft product software code to address specific critical problems.

Thanks for the clarification.