>Hi all:
>
>What would you recommend as the most cost effective way of remotely accessing a clients PC say, for example, to troubleshoot applications. Is there anything that does not increase a client's cost to have remote troubleshooting available to them?
>
>Thank you in advance for your thoughtful suggestions.

I'm using UltraVNC ( http://ultravnc.sourceforge.net/ ) it's a beefed up version of VNC (file transfer, chat, faster, etc.)

If your clients PC have Windows XP, the Remote Desktop access is much faster than VNC.