>Hi all:
>
>What would you recommend as the most cost effective way of remotely accessing a clients PC say, for example, to troubleshoot applications. Is there anything that does not increase a client's cost to have remote troubleshooting available to them?
>
>Thank you in advance for your thoughtful suggestions.

We use NetMeeting, which is part of windows.

The process is easy. Both users start up NetMeeting. The end user then dials our ip and allows us to ask for control. After we do we, we run the app in his computer. It runs fast enough.

If you have a firewall you must redirect the incoming calls to a particular machine in the local network.

Alex