>I have a client that is convince that he should spend 5% of his business revenue in IT, excluding hardware. Does it make sense ? Does anybody know where to find numbers on that.
>
>Thanks

Heya Eric - as Steve and Jordan have pointed out - it depends on the industry.

For example - a telecom billing firm might spend 30% of its total revenue per year on IT.

A glass bottle manufacturing firm might spen 0.5 to 2.0 percent.

Could you tell us a bit more about the client ?

OTOH - metrics are cool .

If the paper shuffling represents 80 percent of the employee workload, and automation / software development reduces that workload to 4 percent - then there is a definite cost savings in paperwork shuffling due to automation.

BUT - you are looking for cited metrics ? It depends on the type of company.

regards [Bill]