Interesting.

Somehow, though, I don't think it's that simple. And I'm not sure I agree with the "gravitas" argument. How, exactly, does having a feedback center (ladybug) link prop up VFP? It may help our direct customers report issues - and I've extoled a means to get that point across - but how does it help you sell to your customers?

I'm not sure what the answer is for "gravitas" and if I did I'd have a million dollar a year job as a PR flak somewhere.


>Ken and I mulled this over again today and he showed me some stats and anecdotal information on what this level of support is costing other product teams and it's horrific...well, maybe not to them but it would be to us. If we implemented this for VFP, I'd have to schedule a full-time person to do nothing but monitor and adjudicate the feedback. I just don't have that person.
>>
>>OTOH, as I mentioned before, I welcome any feedback on that channel you wish to post asking for VFP support. If we get thousands of posts asking for VFP participation then it gives me something to take to the bean counters to get the resources. I have no problem with that.
>
>John,
>
>After reading your responses and replies from others in the community, this compromise came to mind:
>
>1) Add VFP to the MSDN Feedback Center. This provides added visibility and some viability (gravitas?) that many in the community seek.
>
>2) The MSDN Feedback Center links to a page that points to the best places to provide reports and feedback, i.e. the UT, etc. This adds no workload to the VFP team, unless the added visibility brings in so many more contacts.....
>
>HTH,