>It's great to know that someone has made it work. Let me ask a couple of ??? about your application:
>
>1. where you able to dial through your FoxPro App?
yes .. was a library call [of sorts]
>2. where you able to hang-up through your FoxPro App?
yup - i had a hot key set up in VFP that fired the hangup sequence/call.
>Part of what we are trying to do is some basic call monitoring. So if they have to use our app to dial and to hang up we have three variables: 1) phone number called, 2) start time, 3) end time.

all of that was captured back in VFP - and of course - EGADS - GADZOOKS even - was basic call center metrics. Those 3 things are basic to any concept of measuring things. There's a lot more, but 'those' are dealing with result codes, and my VFP app captured that as well.

>Thanks for info!!!
You Are Quite Welcome.
I don't talk about , much, what my firm does from a client-base standpoint.
But ? This particular call center is based in Singapore, and my client was able to negotiate a good rate for the iConnectHere service.

Moving forward - for you - it's the chicken vs egg scenario .
If your client has already picked a provider, then you will be stuck utilizing the provider's tools. IF they have NOT picked a provider yet - then you *MIGHT* be in a position to recommened a particular provider.

Basically I had extended my app from the exceletel toolset to yet another SIP thingie - and the encapsulation [thank god] was quite basic and painless for the PCPhone App from iConnectHere. I had Google'd some stuff since I replied to you - and apparently the pcPhone App is really not provider specific.

I know you are looking at something that [at the OS level] is not SIP provider specific - but I really can't spew forth at this moment and say 'YA - use *THIS* toolset - it's generic for any provider' ..

Which Ever Tool Set you choose ? It Will be specific [alas] to the provider.
I could be wrong, of course, and it'd be great if you had access to a toolset that did not care about the backend SIP/VOIP provider, but ? I still feel [note - an emotion] that you can find a toolset that doesn't care what/who the provider is ...


>
>Bob
>
>>>I have an application that I need to write for a telemarketing company. It needs the ability for users to dial from their computer using VOIP (voice over ip). (i.e., use the sound card and a microphone, let the software do the dialing, etc.)
>>>
>>>Has anyone done this before? Is there any type of ActiveX/COM interface to a standard SIP type service provider?
>>>
>>>Thanks in advance.
>>>
>>>Bob
>>
>>Bob - I use iConnectHere and did some dinking around in an attempt to automate outbound dialing with it from VFP. I got it to work, and installed a 300 seat call center with my software back in May.
>>
>>I'm not sure how you'd get the libraries - but the iConnectHere product is bound to a service provider. Perhaps, if I were you, I'd take a hard look at the VOIP dialing program that resides on the client's computers, and try to get a testbed in your data center that is similar.
>>
>>You can get the sales stuff over at http://efgroup.net/bphone.html and then perhaps contact the technical support people with any questions you might have about programming into their interfaces.
>>
>>hth - mondo regards [Bill]