>Hello All,
>What are some of the considerations to look at when engaging in a maintenance aggreement with a client.
>Does it normally cover just support as in assistance/rectification of procedure flaws OR inclusion of minor and/or major upgrades
>
>TIA


A statement of hourly billing + costs + travel time for any work you do shpould cover it.

The only time I find it acceptable to flat-rate maintenance agreements is when I know the program will not break and the user will not need additional work!:-)