>Hello All,
>What are some of the considerations to look at when engaging in a maintenance aggreement with a client.
>Does it normally cover just support as in assistance/rectification of procedure flaws OR inclusion of minor and/or major upgrades
>
>TIA

Hi,
It can be all of the above, it depends on the scoping of the aggreement.
The fixing of proceedural flaws (assuming the clients procedural flaws as stated in the original spec) would be chargeable. Assistance also depends on the original spec.