>Hi Nadya, I know you have it resolved, but I thought I would mention that when at work I open up the UT when I first arrive but when really busy I may not even get a single chance to view any messages until the end of the day. Other times I will be hop in and out periodically when I have time. That may be the case for others as well.

You're right, Tracy. I do the same as well. I open UT and it stays in the background while I may be away for couple of hours...