>>Glad to hear that. I will be copying/pasting into a private email to you. Seems redundant, but if that's the only way... By the way, I couldn't find the formal complain process. Would you direct me to it?
>
>It goes from our Terms & Conditions page:
>
>http://www.levelextreme.com/Term.asp
>
>and then to "Related documentation".

Thanks.