yes it was.

>Chris,
>thanks for the info. I'll try that and see what happens. By the way, was this a Dell with Office pre-installed?
>
>>They were able to fix it. The user had to uninstall Microsoft Office and then reinstall it. That fixed it. They had at first tried to reinstall without first unistalling.... that did not work.
>>
>>>Chris,
>>>with all the other things going on this became a "back burner" issue here. It has not been resolved. I will do some testing with Norton and see if it makes any difference and let you know what happens. If you find out any more please let me know.
>>>John.
>>>
>>>
>>>>Were u able to resolve this? A user is reporting the same after updating their Norton AV software. Instead of updating just the virus defs, they updated to 2005 (i think) and they also bought the NAV firewall. Had been working fine until the updates.
>>>>
>>>>
>>>>>I have a word automation program that has been working for years. I just found out that it crashes when running under XP. As soon as I try to load Word with this line:
>>>>>
>>>>>oWord = CREATEOBJECT("Word.Application")
>>>>>
>>>>>I get the error: ClassFactory cannot supply requested class.
>>>>>
>>>>>What do I need to change and are there any other "gotchas"?
>>>>>TIA