>This is not within my company. This is for different gig, and we deal with all kinds of yahoos who go anywhere and everywhere on the internet. We need solutions like mine to totally diagnose and repair their machines.

OK. Keep in mind that once a machine have been compromised with a trojan it is not trust-worthy anymore. imo it needs to be completely rebuilt from scratch. For me, I would recommend this even for a virus infection as many of these new malware are combining aspects of different types like virus and trojan.

I would recommend building a machine clean. Then using ghost from Symantec to image the drive. Then let users do what they want. When a problem happens dont try to fix it just revert back to a known clean and secure state with the ghost image.