I would recommend to install the latest version of the MS XML Parsel from :

http://www.microsoft.com/downloads/details.aspx?FamilyID=3144b72b-b4f2-46da-b4b6-c5d7485f2b42&DisplayLang=en

And the second step - expalin your problem to developer of the ffc\_webservices.vcx class (if it possible)...

>The ffc\_webservices.vcx class is in the code that was automatically generated so I don't really know what it does either.
>
>What is it that you are suggesting I install on my pc - do I need an update or latest version of something? Is it something I need to buy or do I download it from somewhere.
>
>Thanks again for your help and patience.
>
>Sue