I love them. We use TestTrack Pro, soon moving to a different one, and have tracked over 2000 defects in the past 2 years. It let's us keep track of every problem we have and prioritize how to address them. Without defects, our staff would be cut in half, and our software would be half as good.

>Hi everybody,
>
>We discussed this issue with my colleague today on the way to work...
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>I have no problems if somebody will tell me my software has bugs and demonstrate them to me. In fact, I appreciate this very much. Sometimes these bugs are really hard to reproduce, this would probably be exhausing...
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>But I think lots of developers hate being told that their software has bugs. Instead of thanking and making a fix they would start to hate the person reporting them. I think, it's the wrong attitude.
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>So, I'm curious, how do you personally take bug reports?
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>Thanks.