I would say - more personal opinion than anything else - if your software has features that work only on a specific printer, or that require special settings, you would have at least some responsibility for assiting the client - otherwise not. On the other hand, you could also state that your software requires such-and-such a hardware; this should work as a disclaimer, which frees you, in great part, of the responsibility.

You might also take advantage of the situation, something like this: in your Web site, or wherever you announce your product, state that the recommended hardware is such-and-such; non-standard installations may not be supported at all; if they are, they require an additional fee.

Come to think of it, you may want to sell the software for a basic price, and then have an additional charge for any support. Or, the basic price includes x hours of training and support; anything beyond that, the client pays.

>Hello all.
>I just want some opinion from you.
>
>Is it a common practice for software vendors to support the installation of a printer even if the vendor is not the one that setup the computer and/or the network?
>
>I am so beat'n down by customer who feel that I should walk then through the installation of a printer that I did not recommend. Especially if they turned down my offer of purrchasing all the hardware for them and configure/load all the drivers.
>
>Thanks.