>Thanks for the response.
>
>It's not that my software will work with only certain printer. In fact I don't care which printer is used. It's just that I'm getting tired of walking them through the installation of the printer driver over the phone. It's both time consuming and costly. Espcially if the person at the other end does not know what he is doing.
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>I'm beginning to think that if they turn down my offer of setting up their hardware and all the necessary drivers, I shouldn't be expected to walk them through any driver installations. My software, I will support matter what, but if they decide to purchase their own hardware and install the drivers themself, then that part of it should be their responsibility.
>
>Am I being unreasonable?

I don't think you are unreasonable. However, it would help make things clearer, if you state upfront what you are willing to include in your offer, and what not. Just in case you didn't do so already.

It seems quite obvious to me that installing a new printer, totally unrelated to your application, is really none of your business - not as a free extra, anyway.