Hi Tracy, sorry for my delay to respond to you.

>Are you referring to outsourcing locally or worldwide?

Locally.

>When outsourcing to a foreign country is used, what is the process when deliverables are not met or legal recourse needs to be taken?

I'm not sure, got concerned with this issue just recently (it hit my back...).

>There is virtually no recourse if one app stops working because of changes made for another one to work unless it is all in the contract.

That's a strong argument to consider.

Thanks for your comments!

Regards,

Fernando

>Are you referring to outsourcing locally or worldwide?
>
>When outsourcing to a foreign country is used, what is the process when deliverables are not met or legal recourse needs to be taken?
>
>One thing we ran into in the government quite a bit was the strict documentation requirements for outsourcing. There is virtually no recourse if one app stops working because of changes made for another one to work unless it is all in the contract. If a user has a problem it can affect many apps and the contracter will only troubleshoot and repair an app or item specific to the contract. We had users left that could only use one program because the support was only for that single app with the contractor. He didn't care if they could use their email, spreadsheet, connect to the AS400, connect to the secure backboen, use the Oracle client, etc when he left but he made sure that his app worked. Sometimes the user lost all drive mappings because the contractor came in and mapped the drive he wanted for his app and destroyed the rest.