He didn't sound like Joe Public to me. Have you used the system? A senile deaf monkey could get through it.

>Aye, but if you're buying in, say, the UK, and you're a non-computer literate 1st time buyer, and (do you?) you have to phone the States, etc. It's alright for us whiz-kids but spare a thought for Joe Public.
>
>>I personally don't really see the issue. The phone call uses an auto-response system and it usually takes me about 5 minutes from begining to end. I found it quite simple actually.