Except that none of this is actually handled by Microsoft. They hire third-party teleservices companies. The only people this will hurt is them, not MS.

>There's only one wat out of this nonsense. make it long and hard for MS reps.
>
>Whatever the sales rep asks make it long before allowing to go to the next step.
>
>Sales rep - Have you inserted the CD in the cd reader
>Customer - What is the CD
>Sales rep - answers the question
>Customer - Where is the CD reader?
>Sales rep - Answers the question
>Customer - Which side. Written stuff on the cd up or down
>Sales rep - Answers the question
>
>Customer doesn't close the holder. This will make it harder for sales rep to figure out why Explorer does'nt find CD, setup...
>
>This could turn out to be hours and hour of fun for the sales rep.
>
>I'm sure there could be many ways to be creative on how to make it hard for MS so that they'll stop that phone nonsense.
>
>Because if we don't find a way to stop this the next step will be that MS will have to send someone at your place to do the installation.
>
>But that is not the worst. When MS starts something many others will follow. So not too long from now you'll need a phone person just for the installations. Oh perhaps this could open the door to a new category of jobs. Phone installers.
>
>Hmm why makes things easy when you can make them complicated <vbg>
>
>