Sounds like you've never worked in the telemarketing industry. Contracts have been awarded when bids come in at 1/10 of a cent difference per call. There is always a company willing to take the business.

>This will hurt MS when nobody wants to take the contract because all of the stupids always asking the same stupid questions. And if MS wants them to continue providing the service they'll have to pay more $$$$.
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>It's always about $$$$. So in the end if it costs to much to do it by phone than to do it from the CD what do you think that MS will do?
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