Steve,

My first idea is to try other browsers like FireFox or Opera. Also see http://www.asylumnation.com/asylum/_r/showthread/threadid_31750/index.html

>Has anyone ever gotten the error message
>570 User Identification Failed
>while using their browser?
>
>It prevents you from opening any web page.
>I could not resolve the error without reformatting and reinstalling all software because I could not get to any site to research a solution to the problem.
>
>I thought it was caused by Internet Explorer because I used AOL browser and IE runs in the background so I Reset Web Settings in IE and the problem went away for a minute, but then came back and would never go away again even after doing IE's Reset Web Settings over again and again.
>
>Anybody know what causes it and how to fix it? Thanks!
>
>Here is the entire message...
>
>570 User Identification Failed
>This Web page could not be opened. A connection to the page could not be made. Click the Reload or Refresh button to try again. If the problem persists, exit the service, then sign back on. You may also need to shut down other programs and restart your computer.