Yes they deny everything. But Whe You seid them to allow some resource to You It takes about a 1 or 1.5 hour to do that. I don't speak about their skills to manage the Server. In 15 years of my fight with them I met ONLY two good SYSADMINs.
Against Stupidity the Gods themselves Contend in Vain - Johann Christoph Friedrich von Schiller
The only thing normal about database guys is their tables.