>>Thanks for all of that, Al. Lots of food for thought, I appreciate it.
>>
>>"Remote" is thousands of miles away (and expensive phone calls), and they do not have high speed Internet as yet (SOMEday!).
>
>Even dial-up speed can be usable with a remote-control product.
>
>>PS interesting, i just noticed that the very last line in this message was NOT included in the e-mail sent to me by the UT....
>
>Maybe because it has a URL in it? You could send an e-mail to Michel about it, or start a thread in the UT-related topics section of the Chatter forum. He's pretty good about tracking down problems like that pretty fast.

I did, thanks...j