SNIP
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>Hopefully you'll get the correct licenses. Generally I can understand what someone is saying if their accent is really strong - but of course there are the few occasions that I can't (such as last night when dealing with Sprint PCS & trying to get my fine new $650 cellphone/pocketPC to connect to the internet properly). After I've said the same thing 5 or 6 times I finally ask to talk to someone else and nicely tell them that I simply can't understand what they're saying. Seems kind of stupid to me that such a problem should even happen. I spent almost 40 minutes talking to someone (well 2 people actually) and it SHOULD of taken more like 5 minutes. If it takes 8 times as long to do anything, how much money are they saving by this outsourcing?

Victor,

You asked, rhetorically, "If it takes 8 times as long to do anything, how much money are they saving by this outsourcing?" and the answer is LOTS and LOTS of $$$.
Their wages are well below 8 times LESS than competent people here, and keep in mind that it is YOU who is also spending 8 times more time.

You might want to move from Sprint, but I bet you'll have a hard time finding out where your next barnd's support is coming from, with no gaurantee that it's not on its way to India (or wherever) too!
The vendors' idea of levelling the playing field here, so that all customer experience the same 'level of service', is to ensure that ALL vendors outsource their support offshore. It will be China real soon, leaving India in the lurch.

cheers