>Secondly, it USED TO BE that someone had to file a formal complaint with UT Management. The problem would be reviewed and action taken as warranted. The time between admonishment and banning - if indeed Claude has been banned - is way too short for this to have happened.

No, this is not accurate. We appreciate receiving those complains as it usually helps us to make sure we don't miss an important situation where we would have to pay attention to. But, it doesn't take a complain before we initiate a procedure.