>If Jan Brebara wants to recover some of the damage to his name and product, then his first course of action should be to take care of the customers who feel they were screwed in the process of purchasing HIS product. Regardless of how the heck (substitute whatever word you want) the customer managed to acquire HIS product. In correspondence with me, I was told by you that Jan Brebara is saddened by the situation I found myself in when purchasing HIS product. You told me that he could not compensate me for something done by Hallogram/Xitech. I have not requested a refund. I have requested the version of the product I should have received given the timing of my purchase. What cost is there to Jan Brebara to send a copy of the latest version of ReFox and a key via e-mail? I can prove my purchase of ReFox 10 and the timing of that purchase. His absolute refusal to deal with this and similar situations shows a complete ignorance of the value of customer service. I purchased the
>product once. I may be interested in purchasing future upgrades. But I'll be damned if I am going to purchase an upgrade a week after unknowingly purchasing the previous version.

I totally agree with you Joel. Perhaps given more time Jan will really see the big picture and send you (free) the newest version.

Please keep us posted in the development.