>You know full well that I purchased version 10 of ReFox. Clearly that would be the version of the software that was advertised at the time of purchase. There was no mention during the entire ordering process that version 11 was about to be released.<

If you paid by Visa/MasterCard, you could perhaps call your credit card company and tell them you feel like you were deceived. My experience has been (having a Visa/MasterCard merchant account), they will immediatly take it off your bill and let the vendor deal with it.

Just my 2 cents worth....

Mel Cummings