>Funny you say that, a couple of the ones I've had to deal with got angry with me because I couldn't understand them! And one of them was in sales, not support. Dell customer service sucks now. It used to be good.
>
>>According to the helpdesk support technician I spoke with from India, he spoke clear, concise English while I was the one who couldn't speak or understand the language!


Seems to me you didn't understand Tracy's humor.

FWIW a couple of years ago I had to replace my Dell laptop. One of the main reasons I went with another brand was that very same experience with customer support on the phone.