>>Funny you say that, a couple of the ones I've had to deal with got angry with me because I couldn't understand them! And one of them was in sales, not support. Dell customer service sucks now. It used to be good.
>>
>>>According to the helpdesk support technician I spoke with from India, he spoke clear, concise English while I was the one who couldn't speak or understand the language!
>
>
>Seems to me you didn't understand Tracy's humor.
>
>FWIW a couple of years ago I had to replace my Dell laptop. One of the main reasons I went with another brand was that very same experience with customer support on the phone.

You may be right. Did the technician really speak great English, or was that what he wanted Tracy to believe? I thought the latter.