I'm hoping (and assuming) it was a communication problem. Perhaps he really meant that he tried it and it made no difference or he had already done that on his workstation so it is not the issue, etc. I don't think he meant to be rude but just didn't express himself clearly in English. One never knows! :o)


>>Hi,your answer is not good.
>
>Tracy, would you still try to help after that slap on the face? I think it was a legimit answer, at least that's the first step in the right direction...